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Legal & Regulatory Information

Terms of Website

Copyright

This website and its content is © 2017 LSGA Solicitors. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only; and
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by LSGA Solicitors and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of LSGA Solicitors. We have no control over the nature, content and availability of those sites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them. All reasonable efforts are made to keep the website up and running smoothly. However, LSGA Solicitors takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical or other issues beyond our control.

Privacy and Cookies Policy

LSG Solicitors are committed to ensuring that your privacy is protected.  This policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

Information collected and its use

We collect personal information from you so that we may provide you with the best possible service.  We may hold information for the following purposes:-

  1. Where information is submitted by you in relation to an enquiry about our services.
  2. Where information is submitted by you in relation to any job application.
  3. Generally for any purpose for which you give us express or implied consent to use the information, or any other purpose permitted under the Data Protection Act 1998.

Security

We use technology and operational procedures to protect data supplied to us.  Security of data is provided by a combination of firewalls, website authentication services and data encryption.

Disclosures

Unless required by law we will not pass your information to any third party other than a data processor acting on our instructions pursuant to the Data Protection Act 1998.  Please contact us if you do not want us to do this.

Cookies

The only cookies we currently use are Google analytics cookies.  We use these to collect information about how visitors use our site.  Please contact us if you require further information in respect of Google analytics.  You may block cookies by activating the setting on your browser.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.  By continuing to use our site, you agree to our use of cookies as set out above.

Transmission of Data

Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this web site.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Contact details:

Call: 0300 555 0333 between 9am to 5pm.

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Email: enquiries@legalombudsman.org.uk

Visit: www.legalombudsman.org.uk

If you would like more information about the Legal Ombudsman, please contact them.

More information

Telephone: +44 20 7851 0100
Email: hb@lsga.co.uk

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